Frequently Asked Questions

Answers to some of our most frequently asked questions. If you can’t find your answer below, email us on support@vintagevault.co.za

What if my item doesn’t fit or I’m not 100% satisfied?

You are welcome to return the item within 7 days of receipt for exchange (excludes delivery costs).
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How long will it take for my package to arrive?

We send all orders within 2/3 working days of receiving cleared full payment. Aramex delivers overnight to main areas and within 72 hours to outlying areas (weekdays only). 


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How much does delivery cost?

Bellow are our flat rate shipping charges

  • We charge R100 for delivery costs and delivery anywhere in South Africa. Please be sure to add your address postal code to your shipping address.

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Where are you based and do you have a physical shop?

We are based in Johannesburg, Gauteng. We don’t have a physical store and we sell online.


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How do I know this website is secure?

Our website uses the latest third-party encryption technology (meaning none of your personal payment information is revealed to us) and is verified via PayFast. Take note our URL starts with https:// and there is a padlock icon next to it, so all your data is safe.


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